Privacy Policy

Man With a Van Brent Cross Privacy Policy

This Privacy Policy explains how Man With a Van Brent Cross collects, uses, stores and shares personal data relating to our customers and prospective customers in the Brent Cross area. It is designed to be compliant with the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Man With a Van Brent Cross customers and anyone who contacts us to enquire about our services in the Brent Cross area, whether you contact us by phone, online, or in any other way.

Who we are and scope of this policy

Man With a Van Brent Cross is a local transport and removals service provider operating in and around the Brent Cross area. For the purposes of data protection law, we act as the data controller for the personal data we collect and use in connection with the provision of our services.

This Privacy Policy covers all processing of personal data carried out by Man With a Van Brent Cross in relation to customers, prospective customers, and individuals who communicate with us in the context of our services.

What personal data we collect

We may collect and process the following categories of personal data about you, depending on how you interact with us and which services you use:

Identification and contact details such as full name, home or business address, moving addresses, billing address, and other contact details necessary to arrange and complete your booking. Communication details and content such as information you provide when you contact us to request a quote, make a booking, or raise a query or complaint. Booking and service information such as details of the services you request, pick-up and drop-off locations, dates and times of bookings, access information for properties, and any specific instructions you provide. Payment and transaction information such as details relating to the payment method used, the amount charged, and transaction references. We do not store full card details if these are processed by a secure payment provider. Usage and technical information such as basic information about how you interact with any online forms or digital tools we provide, including date and time of enquiries, device type, and other similar technical data generated when you communicate with us online.

We do not intentionally collect special categories of personal data such as health information or data relating to your religious beliefs, unless you choose to share such information with us where it is directly relevant to the services provided, for example, access requirements or safety needs. In such cases, we will only use that information for the specific purpose for which you provided it.

How we collect your personal data

We collect personal data from you directly when you request a quote, make a booking, or communicate with us by phone, online, or in writing. We may also receive personal data indirectly if another person books our services on your behalf and provides your details as the contact or end customer.

Where necessary, we may obtain certain limited information from third parties such as payment service providers, business partners involved in the booking process, or publicly available sources, in order to verify details or complete a transaction.

Lawful basis for processing your data

We process your personal data under one or more of the following lawful bases, as defined by the UK GDPR:

Contract: We process personal data that is necessary to enter into and perform a contract with you, including handling enquiries, providing quotes, managing bookings, carrying out removals or transport services, and processing payments. Legal obligation: We may process personal data to comply with legal and regulatory requirements, such as maintaining accounting records, responding to lawful requests from authorities, or meeting tax and reporting obligations. Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling customer queries and complaints, protecting our business against fraud or misuse, and maintaining accurate business records. Consent: In limited circumstances, we may rely on your consent to process your personal data, for example if we send you certain types of marketing communications where consent is required by law. Where we rely on consent, you may withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To respond to enquiries, provide quotes, and discuss your service requirements. To confirm and manage your bookings, including scheduling drivers and vehicles, planning routes, and coordinating pick-up and drop-off details. To provide our man with a van and related services safely and efficiently in the Brent Cross area and surrounding locations. To process payments and issue invoices, refunds, or receipts where required. To communicate with you about your booking, including confirmations, updates, and any issues that may affect the service. To maintain our internal records, accounts, and administration processes. To improve our services, including reviewing feedback and analysing patterns in bookings. To manage disputes, complaints, or claims and to protect our legal rights.

Data sharing and processors

We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy and permitted by law. These third parties may act as data processors on our behalf.

Typical categories of recipients include: Payment service providers that process payments securely and handle card transactions. IT and system support providers that host or maintain our booking tools, communication platforms, and data storage systems. Professional advisers such as accountants or legal advisers where this is necessary for compliance, auditing, or the management of legal matters. Regulatory, law enforcement, or public authorities where we are required to disclose information by law or to protect our rights, customers, or the public.

Where we use data processors, we ensure that appropriate data protection agreements are in place and that processors only act on our documented instructions, keep your data secure, and do not use it for their own independent purposes.

International data transfers

Our primary operations and data storage are intended to be within the United Kingdom or the European Economic Area. If it becomes necessary to transfer your personal data to a country outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or other mechanisms approved by data protection law, to provide a similar level of protection for your personal data.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In general, we retain booking and transaction records for a period that allows us to deal with queries, disputes, and legal obligations such as tax and accounting rules. Communications and enquiry records may be kept for a shorter period where they do not lead to a booking, unless we need to keep them longer for legitimate business reasons or legal obligations.

When personal data is no longer required, we will securely delete or anonymise it in accordance with applicable laws and our internal retention policies.

Your data protection rights

Under data protection law, you have several important rights in relation to your personal data. These include the right to:

Access your personal data and receive a copy of the information we hold about you. Request correction of any inaccurate or incomplete personal data. Request erasure of your personal data where there is no good reason for us to continue processing it, subject to legal and contractual obligations. Object to the processing of your personal data where we rely on legitimate interests and you believe your rights override those interests. Request restriction of processing in certain circumstances, for example while we verify the accuracy of your data. Request the transfer of your personal data to you or another organisation in a structured, commonly used, machine-readable format where applicable. Withdraw consent where we rely on consent for particular processing activities, without affecting the lawfulness of processing carried out before withdrawal.

You are also entitled to lodge a complaint with a supervisory authority if you are unhappy with how we handle your personal data. In the United Kingdom, this is the Information Commissioner's Office. However, we encourage you to contact us first so that we can try to resolve your concerns.

Security of your personal data

We take appropriate technical and organisational measures to help protect your personal data from loss, misuse, unauthorised access, alteration, or disclosure. These measures include limiting access to personal data to those who need it for the performance of their duties and using secure methods to store and transmit data where appropriate.

While we work hard to protect your personal data, no method of transmission or storage is completely secure. You also have a role in keeping your information safe by providing accurate details and notifying us if you believe that your information has been compromised.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or how we process personal data. Any changes will take effect when the updated Privacy Policy is made available. We recommend that you review this Policy periodically to stay informed about how we handle your personal data.

Contacting us about privacy

If you have any questions about this Privacy Policy or how Man With a Van Brent Cross processes your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details made available on our customer communications or service information materials.