Terms and Conditions

Man With a Van Brent Cross Terms and Conditions

These Terms and Conditions govern the provision of man and van, removal, and related transport services by Man With a Van Brent Cross. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Man With a Van Brent Cross, the provider of man and van, removal, and associated services.

1.2 "Customer" means the person, firm, or organisation requesting or receiving services from the Company.

1.3 "Services" means any removal, transport, loading, unloading, packing, and related services carried out by the Company.

1.4 "Goods" means any items, furniture, personal belongings, equipment, or other property transported or handled by the Company on behalf of the Customer.

1.5 "Service Area" means the general area in which the Company operates, including but not limited to Brent Cross and surrounding districts, as agreed at the time of booking.

1.6 "Booking" means a confirmed request for Services, whether made by phone, in writing, or through an online enquiry and subsequent confirmation.

2. Scope of Services

2.1 The Company provides man and van services, domestic and small commercial removals, local collection and delivery, and related assistance within its Service Area and to other agreed destinations.

2.2 The exact scope of the Services, including the number of staff, size of vehicle, estimated time, and locations, will be confirmed at the time of booking based on information provided by the Customer.

2.3 The Company reserves the right to decline any booking where the requested work is outside its operational capacity, unsafe, unlawful, or unsuitable for the vehicles or personnel available.

3. Booking Process

3.1 The Customer may make an initial service enquiry by phone or online. Any quotation provided at this stage is based on the information supplied and is subject to revision if that information is incomplete or inaccurate.

3.2 A Booking is only confirmed when the Company has:

(a) received all necessary details of the move or transport job, including addresses, access information, approximate volume or list of Goods, and preferred date and time; and

(b) confirmed acceptance of the Booking and any applicable deposit requirements to the Customer.

3.3 The Customer is responsible for providing accurate and complete information when booking, including:

(a) details of parking, access restrictions, stairs, lifts, or narrow passages;

(b) any unusually heavy, large, fragile, or valuable items;

(c) any time restrictions, building regulations, or landlord requirements.

3.4 If on arrival the actual work differs significantly from that described at the time of booking, the Company may adjust the price, alter the timing, or decline to carry out part or all of the Services.

4. Quotations and Pricing

4.1 Unless expressly stated otherwise, all quotations are estimates based on the information provided by the Customer and normal working conditions.

4.2 Prices may be calculated on an hourly rate, fixed price, or a combination of both, as specified in the quotation or booking confirmation.

4.3 Quotations generally exclude the following unless specifically agreed:

(a) dismantling or reassembling furniture or equipment;

(b) disconnection or reconnection of appliances;

(c) packing or unpacking services;

(d) tolls, congestion charges, parking charges, and similar costs;

(e) disposal of waste or unwanted items.

4.4 The Company reserves the right to adjust the price in the event of:

(a) delays caused by circumstances beyond the Company’s control;

(b) additional work requested by the Customer on the day;

(c) inaccurate or incomplete information provided at the time of booking;

(d) extended waiting times due to keys, access, or paperwork issues.

5. Payments and Charges

5.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the Services on the same day.

5.2 The Company may require a deposit or prepayment to secure a Booking, particularly for longer or higher value moves. Any such deposit will be deducted from the final invoice.

5.3 The Company accepts common payment methods available in the United Kingdom, which will be confirmed during the booking process. The Company is not obliged to accept payment by cheque or any particular payment method.

5.4 If payment is not made when due, the Company reserves the right to:

(a) charge interest on overdue amounts at the statutory rate or at a reasonable commercial rate;

(b) withhold delivery of Goods until payment is received in full;

(c) commence proceedings for recovery of any outstanding sums and associated costs.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a Booking by giving notice to the Company.

6.2 For standard local man and van services, the following cancellation terms generally apply unless otherwise stated at the time of booking:

(a) more than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or credited at the Company’s discretion;

(b) between 24 and 48 hours before the scheduled start time: the Company may charge up to 50 percent of the quoted price or retain an equivalent amount from any deposit;

(c) less than 24 hours before the scheduled start time or on the day of service: the full quoted price may be charged, and any deposit may be non-refundable.

6.3 Changes to the date, time, or scope of Services are subject to availability and may result in a revised quotation. The Company is not liable for any loss or inconvenience arising from unavailability on alternative dates.

6.4 The Company reserves the right to cancel or reschedule a Booking due to vehicle breakdown, staff illness, severe weather, safety concerns, or other events beyond its reasonable control. In such cases, any deposit paid for services not carried out will be refunded or transferred to a new date. The Company will not be liable for consequential losses resulting from such cancellation or rescheduling.

7. Customer Obligations

7.1 The Customer must ensure that:

(a) all Goods are ready for transport at the agreed start time, unless packing services have been agreed;

(b) access is available at collection and delivery addresses, including necessary keys, codes, or permissions;

(c) parking arrangements are in place and lawful, and any permits or permissions have been obtained where required;

(d) Goods are safely packed and protected to a reasonable standard, unless the Company has agreed to carry out packing.

7.2 The Customer is responsible for complying with any regulations imposed by building management, landlords, or local authorities, including time restrictions for moving and use of lifts or service entrances.

7.3 The Customer must not request the transport of prohibited, dangerous, illegal, or hazardous items, including but not limited to:

(a) explosives, flammable liquids or gases, or other dangerous goods;

(b) illegal drugs, stolen goods, or contraband;

(c) items that are unsafe or may cause damage to property, vehicles, staff, or other Goods.

8. Waste and Disposal Regulations

8.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will only dispose of items where this has been explicitly agreed and priced in advance.

8.2 The Customer must not place household waste, builders waste, or other general refuse in vehicles unless the Company has expressly agreed to carry such waste and the appropriate charge has been applied.

8.3 Where disposal services have been agreed, the Company will only take items that can be legally transported and disposed of at authorised facilities. Hazardous or regulated waste may require specialist contractors and is outside the standard scope of Services.

8.4 The Customer remains responsible for any unlawful or improper waste included among the Goods without the Company’s knowledge. Any fines, penalties, or costs arising from such waste may be charged back to the Customer.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in handling and transporting the Customer’s Goods.

9.2 The Company’s liability for loss of or damage to Goods is limited to reasonable and foreseeable loss directly caused by the Company’s negligence, and is subject to any specific limits discussed at the time of booking.

9.3 The Company shall not be liable for:

(a) loss or damage arising from defective or inadequate packing by the Customer;

(b) loss or damage to fragile items not properly protected, including glass, mirrors, artwork, or electronics, unless the Company has packed them;

(c) normal wear and tear, minor scuffs, or marks occurring in the ordinary course of moving;

(d) loss or damage caused by moths, vermin, or infestation;

(e) loss or damage arising from industrial action, war, terrorism, extreme weather, or other events beyond the Company’s reasonable control.

9.4 The Customer should inform the Company of any items of high value or special sensitivity prior to the move. The Customer is strongly advised to maintain suitable insurance for their Goods. The Company’s standard charges do not include comprehensive insurance cover for the full value of all items unless expressly stated.

9.5 The Company’s total liability in respect of any claim, whether arising in contract, tort, or otherwise, shall not exceed the amount paid for the specific Services giving rise to the claim, unless otherwise required by law.

9.6 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.

10. Claims and Complaints

10.1 Any visible loss or damage to Goods or property should be reported to the Company as soon as reasonably practicable and, where possible, noted at the time of service completion.

10.2 The Customer should submit any formal complaint or claim for loss or damage within a reasonable period after the date of service, providing supporting details and evidence where available.

10.3 The Company will investigate complaints in good faith and may request additional information or photographs. Any offer of compensation or remedial action will be made at the Company’s discretion, subject to the liability limitations set out in these Terms and Conditions.

11. Access, Parking, and Delays

11.1 The Customer is responsible for ensuring there is adequate parking for the Company’s vehicles at both collection and delivery addresses, and for bearing any associated costs such as permits, meter charges, or penalties.

11.2 The Company is not liable for delays or additional costs caused by inadequate or illegal parking arrangements, restricted access, or enforcement action.

11.3 If the Company is delayed or prevented from carrying out the Services due to matters within the Customer’s control, including lack of access, keys, or parking, waiting time may be charged at the applicable hourly rate.

12. Subcontracting

12.1 The Company reserves the right to use carefully selected subcontractors or partner operators to perform part or all of the Services where necessary.

12.2 Where subcontractors are used, the Company will remain the main point of contact for the Customer and will use reasonable efforts to ensure the Services are delivered to the agreed standard.

13. Privacy and Data

13.1 The Company will collect and process personal information such as names, addresses, and contact details for the purpose of providing Services, managing bookings, and handling payments and enquiries.

13.2 The Company will take reasonable steps to protect Customer data and will not sell personal information to third parties. Data may be shared with subcontractors or service providers solely as necessary to perform the Services or comply with legal obligations.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of Services by the Company.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

15.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

15.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

15.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s Booking will apply to that Booking.

By making a booking with Man With a Van Brent Cross, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.